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COVID-19 Service Update

Updated 4/21/20

  • Our account representatives will practice social distancing when visiting homes to set up new accounts and activating services. Whenever possible, paperwork and signatures will be handled electronically.
  • Our offices are closed to foot traffic.
  • Best way to pay is online through our portal. Please call if need assistance setting it up.
  • If you must drop off a check please use the mail slots by the front door.

COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees. 

What we are doing for your benefit

  • We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.
  • We’ve instructed all of our technicians and drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).
  • We are prepared to work remotely and handle our normal business operations from home in the event that we close our offices.

What you can do for our employees

  • If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.
  • Keep a safe distance away (six to eight feet) after letting one of our people into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key in the event that you do not want to be at home. If you have a separate entrance to your basement, we can use that.
  • We will be rescheduling all non-emergency service calls for the time being, but will continue to be available for all emergency related calls (gas smell, oil leak, no heat, etc)
  • If you normally come by the office to pay your bill in person, we ask that you refrain. We can make it easy by setting up an automatic credit card payment if you’d like, call to pay by credit card, or make a one-time payment online with a credit card or E-check.

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Important website pages for you to access us online:
My Account
Contact Us

We look forward to the time when all this will be unnecessary. Until then, be safe.

Your Team at W.H. Riley & Son